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FAQs

Thank you for visiting our website. Below is a list of questions frequently asked by our viewers. If you can't find what you're looking for, please send us a message via the Contact page.

When will we see a new series of QI?

We are delighted to confirm that the very latest series of QI – featuring Sandi Toksvig in the host’s chair – will premiere on BBC Brit from Sunday 14th May at 22:10.

Will you be showing Doctor Who?

We have no plans to show series 10 of Doctor Who on our channels in the Nordic region, but we note our viewers' interest in this show and will share it with the relevant teams here at BBC Worldwide.

Announcements will be made by individual broadcasters if there are plans to show the series elsewhere.

Can I watch your channels online or stream them to a mobile device?

We do not make our international channels available online, but there are many clips available to view on this website, as well as games and other exciting features.

What happened to Trust Me I'm a Doctor, Series 6 Episode 3?

Unfortunately it was not possible to air this episode on BBC Earth as scheduled (28th March, 22:00) due to a technical issue.

We are sorry for any disappointment this may cause, but we hope to show the episode at a later date.

Will there be another chance to see Svalbard: Life on the Edge?

We are pleased to confirm that this popular series can currently be seen on BBC Brit on Thursdays at 21:10.

When can we see new epsiodes of The Graham Norton Show?

A brand new series of The Graham Norton show can currently be seen on BBC Brit on Friday nights at 23:00 – just seven days after it airs in the UK.

Why can't I watch BBC Lifestyle or BBC HD in the Nordic region?

BBC Lifestyle and BBC HD have now been withdrawn and are no longer available in the Nordics. BBC Brit and BBC Earth, however, will remain available to our Nordic audiences.

BBC Worldwide is committed to bringing focused and relevant content to our audiences. Since 2013 we’ve redesigned and enhanced our portfolio and have introduced our new global branded channels, BBC Brit, BBC Earth and BBC First internationally.

Following the successful launch of BBC Brit and BBC Earth in the Nordics we have taken the decision to cease transmission of BBC Lifestyle and BBC HD. The decision to remove these channels has been a lengthy process and a difficult choice to make; but we are excited about our new genre channels and what they have to offer our audiences.

Quality BBC content will continue to be seen in the Nordics – many other programmes are available on BBC Brit and BBC Earth as well as other channels, both terrestrial and cable, and also digitally.

I'm having problems accessing BBC Brit and/or BBC Earth.

Please contact your platform provider for assistance in accessing our channels.

Why is EastEnders no longer available to watch in the Nordic region?

Our schedules continually evolve in response to viewer preferences and feedback. While EastEnders did attract a loyal fan base in the Nordic region for this extremely well-made and award winning British soap, the audience for this series had not been big enough to justify its continuing inclusion in the schedule. As fans may remember, for a period in 2013 we did show EastEnders in an early evening timeslot, however this did not result in increased viewing figures. There are no plans for EastEnders to return to our channels.

We do appreciate that it can be upsetting for some viewers when one of their favourite programmes is removed from the schedule. We hope our explanation has gone some way in explaining why this decision was taken.

I am having problems viewing programmes in the new widescreen aspect ratio – do you have any technical advice?

As some of our content was filmed in 4:3, these shows will remain in that format now that we have converted to widescreen, and may appear with black bars at the sides of the picture. This is so the content is not stretched or squashed.

If your satellite or cable receiver is connected to a widescreen television, we would recommend setting the output to widescreen/16:9 so that the picture is the correct shape without the appearance of being stretched horizontally or squashed vertically. If your satellite or cable receiver is connected to a 4:3 television, we would recommend setting the output to either ‘4:3 Centre Cut Out’ or ‘letterbox’ mode, which will ensure the picture is the correct shape with either the middle of the widescreen picture shown filling the non-widescreen television, or as a letterbox (black bars at top and bottom), allowing you to see all of the widescreen picture.

In addition, some television sets also have options to zoom or auto-stretch pictures. We recommend selection widescreen/16:9 for widescreen television sets to preserve the correct picture shape. You may choose to stretch or zoom that picture to fill the whole screen, according to your personal preference.

Why is there advertising in Norway?

The introduction of advertising t in Norway is a decision that we have carefully considered and we can assure you it will not compromise the integrity and quality of the programmes you are used to and enjoy watching. The revenues generated through advertising will allow us to invest in even more of these programmes.

What is the reason for including older programmes in the schedule?

For the majority of our viewers, this is the first chance to see these programmes, and often the only way to view them. However, it is likely that British people currently overseas will have already seen some of our programmes – but there is also plenty of fresh and recent programming on the channel.

I would really like to work for the BBC – how do I find out about employment opportunities? Can I send you my CV?

For general information, advice and the latest vacancies, please visit BBC Worldwide Careers.

Why do we see the same trailers again and again?

Our aim is to bring you the best programmes possible and we’re keen for viewers who come into the channel at different times of the day and night to know what we have available for them. Research also indicates that viewers need to see a trailer a number of times before they register with them. We work with audience feedback to identify key programmes that we think audiences would like and are careful not to over produce trailers in order to maximise what we spend on programming for the channels. That said, we do air a number of trailers to showcase the breadth of our output, so you should be seeing new things coming up, as well as trailers you’ve seen before.

Where can I buy a DVD of a BBC programme?

Whilst not all of the programmes which you see on our channels are commercially available, you may like to check DVD availability with online or local retailers.

Can you explain your repeat pattern?

Like all commercial channels in a multi-channel environment, our channels will normally repeat programmes at a different time of the day and/or at weekends. This allows for people coming to the channel at different times of the day to still see a selection of our great programmes, or to catch up on shows that they might have missed. We schedule the first run of programmes at key times, usually in the evenings.

Can I obtain a DVD of a programme for educational or training purposes?

Possibly, it depends on many things, including copyright restrictions, but it is sometimes possible to arrange for legitimate educational establishments to obtain a copy. For more information, please refer to the BBC Active website.

I am experiencing problems watching the channels – what can I do?

If you are experiencing technical problems with any of our channel/s, please contact your operator first. If they are unable to help, please get in touch with us. In order to investigate the problem for you fully, we will need details of the dates and times at which the problem occurred, the name of the programme if possible, and the channel and country in which you are watching. If you can also tell us through which operator you receive the channel/s, this would be really helpful.

How can I submit a programme/TV format to BBC Worldwide

BBC Worldwide works with the BBC and independent producers to develop commercial opportunities from their programmes and TV formats. We regret we are unable to consider or comment on unsolicited programme ideas.

If you wish to pitch your idea to the BBC please visit the BBC Commissioning website.

If you wish to contact an independent production company with your idea you could contact PACT, the industry association, for a list of companies to approach.

Permission to licence a clip from a BBC programme?

For information about licensing clips from BBC programmes please refer to the BBC Motion Gallery

Why can’t I watch programme clips on the bbc.co.uk website?

Much of the content on the bbc.co.uk website is aimed at UK users, so we negotiate rights to include video, audio, images and other types of content for the UK only. World rights are much more expensive, but we are hoping to make more audio and visual content available to our international audiences.

Can't find what you're looking for? Please send us a message via the Contact page.