Contact & FAQs | BBC Nordic

Contact

All the feedback we receive about BBC Studios channels is read and logged. If you have a question please check our FAQs first to see whether the answer is already there. Please be aware that if your question or feedback is addressed by an answer already on the site or in our FAQs you will not receive an individual response from us.

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Frequently Asked Questions

Below is a list of questions frequently asked by our viewers. If you can't find what you're looking for, please send us a message via the contact form above.

How do I contact you and what happens to my feedback?

Here at BBC Studios we love hearing what you think about our programmes, channels and services and receiving your enquiries. If you can’t find an answer in our FAQs please send us details of your question or feedback and we will get back to you as soon as possible.

Please bear in mind that sometimes it is necessary to make investigations before we can answer your feedback fully. Therefore, it may take us a little longer to provide you with a comprehensive answer. However if you request a reply we will respond within 10 working days.

The feedback we receive is added to a monthly report that is widely circulated within BBC Studios, so please get in touch and let us know what you think.

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Will you be showing Doctor Who?

We have no plans to show Doctor Who on our channels in the Nordic region at the moment, but we note our viewers' interest in this show and will share it with the relevant teams here at BBC Studios.

Announcements will be made by individual broadcasters if there are plans to show the series elsewhere.

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Can I watch your channels online or stream them to a mobile device?

We do not make our international channels available online, but there are many clips available to view on this website, as well as games and other exciting features.

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I am having problems viewing programmes in the new widescreen aspect ratio – do you have any technical advice?

As some of our content was filmed in 4:3, these shows will remain in that format now that we have converted to widescreen, and may appear with black bars at the sides of the picture. This is so the content is not stretched or squashed.

If your satellite or cable receiver is connected to a widescreen television, we would recommend setting the output to widescreen/16:9 so that the picture is the correct shape without the appearance of being stretched horizontally or squashed vertically. If your satellite or cable receiver is connected to a 4:3 television, we would recommend setting the output to either ‘4:3 Centre Cut Out’ or ‘letterbox’ mode, which will ensure the picture is the correct shape with either the middle of the widescreen picture shown filling the non-widescreen television, or as a letterbox (black bars at top and bottom), allowing you to see all of the widescreen picture.

In addition, some television sets also have options to zoom or auto-stretch pictures. We recommend selection widescreen/16:9 for widescreen television sets to preserve the correct picture shape. You may choose to stretch or zoom that picture to fill the whole screen, according to your personal preference.

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