Thank you for visiting our website. Below is a list of questions frequently asked by our viewers. If you can't find what you're looking for, please send us a message via the Contact page.

How do I contact you and what happens to my feedback?

Here at BBC Studios we love hearing what you think about our programmes, channels and services and receiving your enquiries. If you can’t find an answer in our FAQs please send us details of your question or feedback and we will get back to you as soon as possible.

Please bear in mind that sometimes it is necessary to make investigations before we can answer your feedback fully. Therefore, it may take us a little longer to provide you with a comprehensive answer. However if you request a reply we will respond within 10 working days.

The feedback we receive is added to a monthly report that is widely circulated within BBC Studios, so please get in touch and let us know what you think.

For more information on how to contact us, please visit our Contact page.

Will you be showing Doctor Who?

We have no plans to show Doctor Who on our channels in the Nordic region at the moment, but we note our viewers' interest in this show and will share it with the relevant teams here at BBC Studios.

Announcements will be made by individual broadcasters if there are plans to show the series elsewhere.

Can I watch your channels online or stream them to a mobile device?

We do not make our international channels available online, but there are many clips available to view on this website, as well as games and other exciting features.

I'm having problems accessing BBC Brit and/or BBC Earth.

Please contact your platform provider for assistance in accessing our channels.

I am having problems viewing programmes in the new widescreen aspect ratio – do you have any technical advice?

As some of our content was filmed in 4:3, these shows will remain in that format now that we have converted to widescreen, and may appear with black bars at the sides of the picture. This is so the content is not stretched or squashed.

If your satellite or cable receiver is connected to a widescreen television, we would recommend setting the output to widescreen/16:9 so that the picture is the correct shape without the appearance of being stretched horizontally or squashed vertically. If your satellite or cable receiver is connected to a 4:3 television, we would recommend setting the output to either ‘4:3 Centre Cut Out’ or ‘letterbox’ mode, which will ensure the picture is the correct shape with either the middle of the widescreen picture shown filling the non-widescreen television, or as a letterbox (black bars at top and bottom), allowing you to see all of the widescreen picture.

In addition, some television sets also have options to zoom or auto-stretch pictures. We recommend selection widescreen/16:9 for widescreen television sets to preserve the correct picture shape. You may choose to stretch or zoom that picture to fill the whole screen, according to your personal preference.

Why is there advertising in Norway?

The introduction of advertising in Norway is a decision that we have carefully considered and we can assure you it will not compromise the integrity and quality of the programmes you are used to and enjoy watching. The revenues generated through advertising will allow us to invest in even more of these programmes.

What is the reason for including older programmes in the schedule?

For the majority of our viewers, this is the first chance to see these programmes, and often the only way to view them. However, it is likely that British people currently overseas will have already seen some of our programmes – but there is also plenty of fresh and recent programming on the channel.

How do I find out about employment opportunities?

For general information, advice and the latest vacancies, please visit BBC Studios Careers

Why do we see the same trailers again and again?

Our aim is to bring you the best programmes possible and we’re keen for viewers who come into the channel at different times of the day and night to know what we have available for them. Research also indicates that viewers need to see a trailer a number of times before they register with them. We work with audience feedback to identify key programmes that we think audiences would like and are careful not to over produce trailers in order to maximise what we spend on programming for the channels. That said, we do air a number of trailers to showcase the breadth of our output, so you should be seeing new things coming up, as well as trailers you’ve seen before.

Where can I buy a DVD of a BBC programme?

Not all of the programmes which you see on our channels can be purchased on DVD or Blu-ray, but you may like to check with online and local retailers for the latest availability. It is not possible to order DVDs or other merchandise directly from us.

Can you explain your repeat pattern?

Like all commercial channels in a multi-channel environment, our channels will normally repeat programmes at a different time of the day and/or at weekends. This allows for people coming to the channel at different times of the day to still see a selection of our great programmes, or to catch up on shows that they might have missed. We schedule the first run of programmes at key times, usually in the evenings.

Can I obtain a DVD of a programme for educational or training purposes?

Possibly, it depends on a number of factors, including copyright restrictions, but it is sometimes possible for legitimate academic establishments to obtain copies of programmes for educational use. For more information, please contact BBC Studios Learning

I am experiencing problems watching the channels – what can I do?

If you are experiencing technical problems with any of our channel/s, please contact your operator first. If they are unable to help, please get in touch with us. In order to investigate the problem for you fully, we will need details of the dates and times at which the problem occurred, the name of the programme if possible, and the channel and country in which you are watching. If you can also tell us through which operator you receive the channel/s, this would be really helpful.

How can I submit a programme/TV format?

We work with the BBC and independent producers to develop commercial opportunities from their programmes and TV formats. We regret we are unable to consider or comment on unsolicited programme ideas.

If you wish to pitch your idea to the BBC please visit the BBC Commissioning website.

If you wish to contact an independent production company with your idea you could contact PACT, the industry association, for a list of companies to approach.

Permission to licence a clip from a BBC programme?

For information about licensing clips from BBC programmes please refer to the BBC Motion Gallery

Why can’t I watch programme clips on the website?

Much of the content on the website is aimed at UK users, so we negotiate rights to include video, audio, images and other types of content for the UK only. World rights are much more expensive, but we are hoping to make more audio and visual content available to our international audiences.

Can't find what you're looking for? Please send us a message via the Contact page.